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Tel: (+84-20) 3 872 606
Hotline: (+84) 984 35 35 77

* Home >> Booking guides

Terms & Conditions

The following terms and conditions apply to bookings made by you through your usage of


Making A Reservation.


The reservation should be sent by fax, mail, or e-mail to:
Company name: Vietdiscovery co.,ltd

Adress: 031 Xuan vien str, Sapa town, Vietnam

Tel: ++(84 203)872606 Hotline: ++(84) 984 255 255



The reservation is validated only if have you received a confirmation from Vietdiscovery co.,ltd  and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by


Cancellations and Cancellation Fees.

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the departure date.

  • 30-45 days before arrival: 10% charge
  • 15-29 days before arrival: 30% charge
  • 7-14 days before arrival: 50% charge
  • Within 7 days before arrival: 90% charge

Tour Bookings

Child Discout.

One child under 7 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided for free of charge.

Deposit .

A deposit of 25% of the tour price per person is required upon a confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (75%) is due upon arrival in Vietnam, payable at one of our  office in Hanoi or the others appointed in the confirmation.


Note: bank fee is on your side
Bank credit transfer as well as expenses, which must be charged by the
customer, are credited on the above account.

Please deposit by Bank Transfer or Sending online by Credit card through: or  (accept credit card & save service charge)

1 - By Techcombank or BIDV Bank (Sending money online)  or

Surname: Nguyen
Christian name: Do Trong

Full name: Do Trong Nguyen

Company name: Vietdiscovery co.,ltd

Add: at 031 Xuan vien str, Sapa, Laocai, Vietnam
Tel: ++84.203. 872606 - Cell phone: ++84.4.84255255.

Sign up for an user with Western Union, send the deposit to us (Notify us
that you have sent the money with following information)

1. Sender's name:
2. Money Transfer Control Number ( usually 10 numbers): or Secret Number
3. Sender's Address:
Note: sending money online is available only in some countries. If not
available, please find an agent near to you to send money.

2-By bank transfers :


1- Beneficiary name: Do Trong Nguyen

2- Beneficiary account number:  11820061600018
3- Beneficiary address: Techcombank : 10 Hoang lien Str, Laocai province ,vietnam

4- SWIFT Code:



Note: 10% VAT would be surcharged to nett tour price.

1- Beneficiary name: Vietdiscovery  Co;Ltd

2- Beneficiary address: 031 Xuan vien str, Sapa, Laocai, Vietnam

3 - Beneficiary Account number:  VND: 37610000027479

4 - SWIFT Code:

5- Bank name: BIDV Bank 


 Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office
Travellers’ cheque:
Only after the agreement of the two parties; in this case, 3% of expenses are charged by customer paying for the remaining balance at our office.
Credit card: For payment by credit card, 3-4% of expenses are charged by customers. This is for paying the balance in our offices.

Cancellations and Refunds.

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us (25% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Unused Services .

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.


All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Vietdiscovery Co.; Ltd, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Validity .

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.



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    Copyright © 2009. Vietdiscovery
    Add: 031, Xuan Vien, Sapa, Lao Cai, Vietnam
    Tel: (+84-203)872606   Fax: (+84-203)872136   Hotline: 0984 255255

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